Why Your RAG Pipeline Retrieves the Wrong Chunk?
I asked a support bot: "What happens to my data if I downgrade my plan mid-cycle?" It answered confidently. It also answered a completely different question — about deleted file recovery windows, not downgrades. The model wasn't broken. The retrieval — the step that finds and hands over the right piece of text — was broken instead. So what caused that? Not the embedding model (the piece that turns text into comparable numbers), not the LLM (the model generating the actual answer), and not a bug in the prompt. It was broken because of a decision made before any of that — how the source document was cut into chunks. This is the failure mode nobody warns you about when you first build a RAG pipeline, because it doesn't look like a bug. It looks like the system working — just working on the wrong piece of text. The Default Everyone Reaches For Retrieval-Augmented Generation (RAG) has one job: find the relevant piece of a document, then han...